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Showing posts with label please sir i want some more. Show all posts
Showing posts with label please sir i want some more. Show all posts

Sunday, September 12, 2010

What's A Girl Have To Do To Get A Little Service Around Here?


Apparently, the answer is "Call me."

This was my first weekend where I did substantial work on day off. And in the middle of what was a really great day off. I spent three hours calling customers, emailing the restaurant, and rearranging car services for Chef. I set up shop at the bar of a mom & pop chinese food restaurant, nursing a single can of diet coke working from my "virtual office."

Now, the first series of interruptions and phone calls caught me on a 30-block walk with a cute guy I had just had lunch with...but never one to try to impress, I of course took the call, wrote the emails and allowed myself to be interrupted. Fortunately for me, he later told me that he found the whole experience "fun." Score 1 for me.

In The Devil Wears Prada, the friends and lovers in Andy's (Anne Hathaway's) life resent her being on-call, give her grief for interrupting meals to take a phone call, ditching plans to do work for the boss. But to my mind, that's what she was paid for. And if they don't like it, they should offer to pay her rent for her.

And for the three remaining weeks I'm definitely working for this restaurant group, that's what I'm being paid for too. If they call me and I'm physically able to answer the phone, I will take it. I mean, I'm making more than twice what I was a cocktail server for the month, and I appreciate that the money is in exchange for my services. My services these days are no longer a smile and a drink menu, but rather my ability to have time to do things people more important than me don't. And props to my friends who have handled my frazzled interruptions with the same sense of humor I try to bring too.

I was feeling sort of stressed out by the time my phone calls and emails ended. It was sort of a wake-up call that my second attempt to socialize this weekend was thwarted by the blackberry. Friday night there was a big event that Chef was at, along with his first assistant. I had been instructed to be "on call," meaning reachable for the evening. When I finally joined up with my friends for a quiet evening of insobriety and Paul Newman flicks around 10:30, I was still theoretically on the clock. When the berry went off with an email from Chef thanking everyone for a successful evening, a great sigh of relief was exhaled. That was around 11:30 pm.

For the lawyers, paralegals and med students reading this, my plight seems small. Because it is. It's just that I haven't been asked to be so available to my work maybe since my last major collaborative art project in college. I'm getting used to it. Slowly but surely, my new life is making more and more sense to me.

Tuesday, July 20, 2010

What's An Upcharge? Look Down At Your Itemized Receipt Next Time You Drink.


Well, all my cocktail studying really paid off today. I had a party of 10 middle aged men and women in the fashion industry celebrating a birthday party. The terms of their reservation included a $250 minimum before tax and tip, with a 20% gratuity included. Awesome.

The party went well. And I asked follow ups for every drink order. Shot of tequila? I upsold the most expensive tequila we had when asked for my recommend. When I listed the vodkas that could go in their bloody marys, they picked Grey Goose, plus a $3 up charge per drink to make it a bloody mary. Upselling = finding ways to upcharge.

The following is their itemized receipt, but with certain items vagued for my protection.

5 Ketel One $55
Tonic
1 Ketel One $11
As Cosmo $2
2 Best Tequilas $32
Lime
Salt
1 Patron $13
As Margaritia $2
Rocks
Salt
1 Bottle Chardonnay $52
5 Glass Chardonnay $65
3 Hendricks $36
Tonic
6 Tanqueray $66
3 As Doubles w Tonic
2 Grey Goose $26
2 As Bloody $6
2 Glass Rose $22
4 Snacks $16
1 Appetizer $15

Subtotal $419.00
Tax $37.19
20 % Included Gratuity $83.80

Total Due $539.99


The birthday boy left an additional $20, making his final total $559.99. Percentage tipped? 25.

And all before 7 PM.

Friday, June 25, 2010

I Want A Promotion But Don't Know If I'm Getting One. A Managerial Query.


So, for the past month I've been picking up serving/cocktailing shifts with more regularity. I haven't been given a set schedule of shifts, nor am I put on the weekly schedule emails. However, one of my server buddies told me I'm on the contact list, aka if you need a shift covered you can call me. Two weekends ago I worked on Saturday and Sunday night. This week I did a surprisingly busy Wednesday night shift.

Via text message, I am confirmed for working the dinner shift on Monday, Tuesday and Wednesday. A manager told me these are good opportunities to get my "high-volume skills up." I'm looking forward to the busier and more lucrative shifts, but as of yet I have no indication that those will be a regularly occurring phenomenon in my life. I've emailed and talked with management enough times to be 100% sure they know I want to be on the regular schedule. Do I have any recourse to make that happen? Other than taking whatever shifts I can get, I don't think so.